HelloFresh reviews

3.3

53% would recommend to a friend

(3,173 total reviews)
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Dominik S. Richter

54% approve of CEO

35% positive business outlook

HelloFresh has an employee rating of 3.3 out of 5 stars, based on 3,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HelloFresh employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jan 8, 2024

Disappointed, and much more

Recommend
CEO approval
Business Outlook

Pros

-Decent salary, -The benefits are pretty good. -Free food. -Met some pretty awesome people working as hourly employees (thanks! high turnover!)

Cons

-Total lack of support from senior management, many of whom wouldn't know the definition of being a leader. -So much backstabbing and behind-the-scenes manipulation. -A completely unbalanced workload between managers. -Tasked with overseeing entire departments alone with no support. -Being held accountable for other managers' downfalls. -No training whatsoever, for managers, or hourly employees. Sure, they probably have some sort of "training process" created by people who have never even been inside the distribution center and have no clue how to do what each manager does, but no one would be able to find that information if they wanted to because it is probably buried in the tons and tons of useless Google Sheets and other forms that get created and forgotten just as quickly. -Never given any explanation for sudden new changes to provide for team members, which made managers look incompetent, which, to be fair, many were anyway. -No consistency in requirements of PPE or GMP between managers. -No type of team environment existed. It was every man for themselves. -The HR department was a total joke. They don't even know their own policies or processes. -HR picked and chose favorites, just like senior leaders with their favorite managers. All others, might as well go ahead and quit. -----There is zero structure, at any level. -Something is wrong when the building is burning through salaried positions as fast as the hourly team members. -Don't get me started on the discrimination I witnessed. -No one-on-ones or reviews. -Working 6 pm to 6 am 4 nights a week. -I could go on and on but you get the point

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HelloFresh Response
2y
Thank you for taking the time to write this review. We appreciate it and are sorry to hear we were not able to provide you with the kind of positive experience we want every employee to have at HelloFresh. There are always things we can do to improve and would like to hear more about your case. Please reach out to hf-feedback@hellofresh.com and we will try our best to address the issues you mentioned. Thank you & best regards, CT & Your HelloFresh HR Team
1.0
Jul 28, 2023
Recommend
CEO approval
Business Outlook

Pros

There is a discount on HelloFresh meal kits.

Cons

Management decided to force everyone to work on-site 4 days a week, one of which HAS to be a day on the weekend for 2 out of the 4 weekends in a month. We have gone from 2 days a week on site to 4 days a week. There is nothing about the job that requires you to be on-site. They are encouraging us to go on-site for even MORE days to "show you're ready for the next level". Clearly they have no idea how to measure performance. There is insane turnover here for all professional positions and ZERO documentation and training. Don't accept a job here without having a very clear goal for yourself because the goal posts will be moved every 3 days.

avatar
HelloFresh Response
2y
Thank you for taking the time to write this review. We appreciate it and are sorry to hear we are currently not able to provide you with the kind of positive experience we want every employee to have at HelloFresh. There are always things we can do to improve and would like to hear more about your case. Please reach out to hf-feedback@hellofresh.com and we will try our best to address the issues you mentioned. Thank you & best regards, CT & Your HelloFresh HR Team
2.0
Feb 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay Tim eoff work/life balance

Cons

I was hired as a TEP...a month in my manager told me I am actually a "senior TEP" but I was never informed of this...so he said he expected the most from me. I was the only US employee on my team, so they would schedule onboarding sessions for 5am/6am (I would decline and ask for a time during working hours, instead I was just never trained). My manager promised to promote me the first week he met me, he did not even know me. I visited Berlin (where the rest on my team was) and my manager at the time would ask me to go shopping with him, out for coffee (never as a team, just me) and he make inapproriate remarks about my looks. I let upper management know, he had left the company days prior, upper management said they are sorry and gave me a starbuck giftcard. After 11 months, I was just laid off. My manager who laid me off was not equipped to do so. After laying me off, she proceeds to ask to have a meeting the day after. I ask her if it even necessary because I had no desire to have another video meeting after being laid off. She said its fine, all she wanted was to do was make sure I sent over all sourced candidates (hundreds of candidates that I personally sourced) before leaving. Never met a manager that literally treated me as a number. While I worked with some amazing people, the two direct manager I had during my time there really set me up for failure and I see this almost as a blessing.

Viewing 103 - 105 of 3,173 Reviews

Glassdoor has 3,999 HelloFresh reviews submitted anonymously by HelloFresh employees. Read employee reviews and ratings on Glassdoor to decide if HelloFresh is right for you.