Question 1

Is Hertz a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Hertz have rated their employer with 3.7 out of 5 stars in 453 Glassdoor reviews. This is a higher than average score with the overall rating of Hertz employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Hertz now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Hertz.

Question 2

Does Hertz pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Hertz with 3.5 out of 5 stars based on 453 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Hertz.

Question 3

How happy are Customer Service (CSR) professionals working at Hertz?

Accepted Answer

66% of Customer Service (CSR) employees at Hertz would recommend their employer to a friend. This rating has increased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated Hertz with a 3.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Hertz?

Accepted Answer

Branch Manager (545), Customer Service Representative (384), Manager Trainee (336), Manager (314), Management Trainee (200), Location Manager (189), Assistant Branch Manager (177), Branch Manager Trainee (163), Area Manager (156), Manager Associate (130), Customer Service Representative (CSR) (110), Driver (110), Assistant Manager (104), Transporter (89), Operations Manager (83)

Question 5

What are the pros of working at Hertz according to real employee reviews?

Accepted Answer

"Being a manager in the company gives a company car and is a good benefit." ((in 444 reviews)); "Most of the people I worked with were great and are probably the only reason I continued to work there." ((in 393 reviews)); "The coworkers are great and easy to get along with." ((in 154 reviews)); "Great Opportunities!  Proud to Work For the Clear Industry Leader!" ((in 136 reviews)); "great bonuses at times but its not worth it because of the bonus structures" ((in 118 reviews))

Question 6

What are the cons of working at Hertz according to real employee reviews?

Accepted Answer

"low pay with bonuses based on arbitrary goal set by upper level management who have no clue about current situations." ((in 507 reviews)); "Long hours they force you to work because they lack employees and it’s very unorganized" ((in 493 reviews)); "Management was poor and lazy Not enough inventory Need cleaners Management will lie to cover themselves and contact HR to get you fired first." ((in 493 reviews)); "The lack of support from upper management and poor communication" ((in 343 reviews)); "You have no work life balance over worked under staffed and basically the rob you of any bonuses that you rightfully have earned!" ((in 239 reviews))

Hertz

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Decent pay but poor communication and favoritism

Incentive program unfair

Great coworkers and pay opportunities, but poor management and communication

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