Is Hertz a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Hertz have rated their employer with 3.6 out of 5 stars in 93 Glassdoor reviews. This is a lower than average score with the overall rating of Hertz employees being 3.7 out of 5 stars. Search open Customer Service Representative CSR Jobs at Hertz now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Hertz .

Does Hertz pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Hertz with 3.4 out of 5 stars based on 93 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Hertz.

What are the top reviewed jobs at Hertz?

Branch Manager (545) , Customer Service Representative (384) , Manager Trainee (336) , Manager (314) , Management Trainee (200) , Location Manager (189) , Assistant Branch Manager (177) , Branch Manager Trainee (163) , Area Manager (156) , Manager Associate (130) , Customer Service Representative (CSR) (110) , Driver (110) , Assistant Manager (104) , Transporter (89) , Operations Manager (83)

What are the pros of working at Hertz according to real employee reviews?

"Being a manager in the company gives a company car and is a good benefit." ((in 434 reviews)); "Most of the people I worked with were great and are probably the only reason I continued to work there." ((in 393 reviews)); "The coworkers are great and easy to get along with." ((in 153 reviews)); "Advancement opportunities in the US" ((in 134 reviews)); "great bonuses at times but its not worth it because of the bonus structures" ((in 118 reviews))

What are the cons of working at Hertz according to real employee reviews?

"Long hours they force you to work because they lack employees and it’s very unorganized" ((in 505 reviews)); "Management was poor and lazy Not enough inventory Need cleaners Management will lie to cover themselves and contact HR to get you fired first." ((in 504 reviews)); "Low pay at entry level positions seems to have diminished some of the incoming talent level." ((in 499 reviews)); "The lack of support from upper management and poor communication" ((in 339 reviews)); "You have no work life balance over worked under staffed and basically the rob you of any bonuses that you rightfully have earned!" ((in 243 reviews))

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Hertz

Hertz Customer Service Representative CSR reviews

3.6

65% would recommend to a friend

(93 total reviews)

Gil West

57% approve of CEO

42% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

2.8

Senior management

Customer Service Representative (CSR) employees have rated Hertz with 3.6 out of 5 stars, based on 93 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Hertz is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

93 reviews

2.0

Jun 1, 2026

Job security, but favoritism and poor management issues

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It's a job in a bad economy. Decent vacation time but no money to go anywhere.

Cons

Favoritism, nepotism. We used to get profit sharing now it goes wherever it goes. New commission structure is bad.Dollar thrifty and hertz are all one yet hertz does all dollars work while they make the money and close whenever they want. Customers are always aggressive and rude.sick time is unrealistic. If you have any condition you have to get fmla and the company they use always refuse it. ,yet somehow the people that aren't sick are always on fmla.

3.0

Mar 18, 2026

Incentive program unfair

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I like the team I work with.

Cons

Management is unresponsive. Bad fleet management.

5.0

Dec 17, 2025

Good place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Many opportunities for commission. Great management team.

Cons

Need flexibility to work different hours

Viewing 1 - 3 of 93 Reviews

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Hertz reviews Hertz Customer Service Representative (CSR) reviews

Hertz

Hertz Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Job security, but favoritism and poor management issues

Incentive program unfair

Good place to work

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