Hertz reviews

3.6

66% would recommend to a friend

(8,185 total reviews)
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Gil West

75% approve of CEO

57% positive business outlook

Hertz has an employee rating of 3.6 out of 5 stars, based on 8,185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hertz employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Mar 13, 2013
Recommend
CEO approval
Business Outlook

Pros

For a person starting with Hertz (Manager Trainee) the good part of the job is the weekly paycheck. You can also make some money for overtime as well as your bonus if you make your sales numbers. Also, if the branch is profitable, you can get monthly and quarterly bonus. As others have said, being able to drive new(er) vehicles is nice. If you can survive long enough to get a location manager position or above, you then have vehicle privileges which means you get to take home a company vehicle every night.

Cons

The downside of this company. When you work at the local edition branch, you must always make your sales numbers for their optional products. To do this you must follow the Hertz script verbatim every time, for every rental. You end up sounding like a robot. Further, you are watched by upper management to make sure you don't go off script. Managers must watch the Manager Trainees on a portion of the rentals they do and write up and verbally go over the rental with the MT. And not just until the MT has a good grasp of what they are doing, it has to be done multiple times per week, it continues forever. When a customer tells you no, depending on how they said it, you have to come back with a canned response. When the next customer comes in, if they decline in the same way, you give the same canned comeback. And if you don't make your numbers long enough, you get your walking papers.

5.0
Mar 13, 2013
Recommend
CEO approval
Business Outlook

Pros

Dedicated colleagues - hard working, determined and loyal. Huge encouragement to increase personal development through training. Has a massive database of freely available training modules. Hertz has values and shows in times of crisis - Hurricane Sandy, Ash Cloud (2010) - we didn't use this as an opportunity to profit from which I am proud to say so. Business has a great future and is investing in technology to offer greater flexibility for customers to rent at a time to suit them. Work hard and you will be rewarded. Many colleagues I work with have service levels of many years - it can't be too bad!

Cons

Decision making process sometimes slow. Not uncommon with large corporations but should be addressed to streamline improvement or change.

3.0
Mar 13, 2013

Comfy place to be

Recommend
CEO approval
Business Outlook

Pros

work/life balance, nice people, well-known brand

Cons

intense, hierarchical, silos, hard to find move within company

Viewing 7657 - 7659 of 8,185 Reviews

Glassdoor has 8,841 Hertz reviews submitted anonymously by Hertz employees. Read employee reviews and ratings on Glassdoor to decide if Hertz is right for you.