Hibu reviews

I was hired with a group of about 25 people and we were laid off with over 200 employees 2 months later. There was a SERIOUS disconnect between upper-level management and all other employees / departments. We would frequently receive scathing emails from people we knew by name only, and who had no clue what our job actually entailed. This company is a classic case of the "left hand not knowing what the right is doing." In my 2-month stint, I held 3 different job titles. There would be a change of procedure literally every 2 weeks -- I'm not exaggerating. Just when we would learn a new system or procedure, it would change...again. I've never experienced such instability anywhere else.

Being required to sell obsolete products or products that are absolutely not of the highest quality. Fulfillment of products is a nightmare, focus is less on selling and more on attaining lofty goals that about 3% of the sales force actually attains. In the old days when print was the primary source of leads for our clients, this was a fantastic job. The pay was great and it was really fun. As they have reduced our commissions year over year, I have watched my pay decline along with the sense of joy I once had. My role consists of putting out fires I never created and building websites. Last time I checked I was a sales person, not a web designer. I have absolutely come to hate calling into customer service- it's ludicrous! My average call time to fix an issue is over 1 hour. I can't imagine what my client's experiences are. Because so many of my clients know me as their Yellowbook rep, I hold almost no credibility in the digital marketing world. Most of my clients have had a different rep every year, so there's no real "buy in" for them to do business with me- no actual relationship. My pay and ability to keep my job is based on selling digital products, so you can imagine how demoralizing it is to walk in the door to help people be found on Google, only to be told "we don't want the phone book any more!'. Their online reviews are terrible so they have asked the sales force to come to their rescue by soliciting our clients to write great reviews about us online. That initiative has been a flop because people don't think we are doing a good job as a company! If people wanted to write a positive review, it would be about me, not hibu. I think people only do business with me because they like me or they feel like they don't have a choice. In other words, they are not buying from me because they think it's a good marketing investment. I think this company is setting itself up to be sold and they don't care at all about their reps. All they care about is paying off their massive debt by selling yellow pages and very, very bad websites.