Hibu reviews

3.8

71% would recommend to a friend

(1,904 total reviews)

Kevin Jasper

82% approve of CEO

70% positive business outlook

Hibu has an employee rating of 3.8 out of 5 stars, based on 1,904 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hibu employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.4 stars).

Reviews by job title

2K reviews
2.0
Nov 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Training was great in the beginning. The training staff is some of the nicest and helpful people in the company. Team members and other DSCs were also very nice.

Cons

Workload is continually increased with no compensation for time or pay to complete it. Management didn’t want us working OT as needed which lead to many working OT unpaid. The department has had a complete revamp of staff several times as it’s hard to find anyone willing to do the job. It’s a revolving door of new hires and people leaving. We started with 2/2 hour call queues each day to all day queue everyday which limits ability to provide customers support as required. Lunch and breaks were asked to work through at times for minimal incentive, if any. People call in sick frequently due to the stress and there’s no one to cover queue. Managers and Department heads panic when there’s no one in queue to take calls and take it out on DSC while there isn’t enough people there to cover to begin with. Minimal compensation increases and job opportunities. Systems issues became regular while SLAs were still expected to be met. Overall, not worth the stress for the low pay.

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Hibu Response
4y
Thanks for you 4+ years of service to Hibu and sharing your feedback. We agree that the training program and the people are best-in-class. As a non-exempt employee at Hibu all hours are tracked electronically and anyone who works over 40 hours is automatically paid at time and half for overtime. Over the last year we have had record growth which is exciting, but does pose challenges in our ability to ramp-up staff in a very challenging job market. This is one of our top priorities and we are making significant headway. Best of luck in your future endeavors!
2.0
Aug 31, 2021

Run as fast as you can

Recommend
CEO approval
Business Outlook

Pros

Some flexibility, and they have lots of employees

Cons

Very busy, shady, I ran into several clients not happy with HIBU and found some shady business tactics Be prepared for 3 plus zoom calls a day

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Hibu Response
4y
As a member of our Sales Team you have the ability to create your own schedule and the ability to work from your home, which is a huge perk. Being based remotely does require occasional virtual meetings to connect and collaborate with your team members and peers across the company. We pride ourselves on having one of the best retention rates in the industry, if you would like to discuss concerning business tactics please give us a call at 855-447-4428.
2.0
Aug 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Good place to start for someone that has not been in advertising and Marketing

Cons

All about volume selling no time for consultation. Sales staff is limited in what they understand about marketing and advertising middle management is worse.

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Hibu Response
5y
We appreciate you sharing your feedback although we respectfully disagree. All of our Digital Support teams are brought through a rigorous training program so they can work effectively with our customers to identify the best digital marketing solutions that will drive significant customer traffic and ultimately profits to them. In regards to our Sales Team, we have been selected repeatedly by Selling Power's Top 50 companies to sell for. That criteria is based on 1)Compensation and Benefits, 2) Hiring, Sales Training, Sales Enablement, and 3)Customer Retention all areas in which Hibu excels. Best of luck in your future endeavors.
Viewing 241 - 243 of 1,904 Reviews

Glassdoor has 1,937 Hibu reviews submitted anonymously by Hibu employees. Read employee reviews and ratings on Glassdoor to decide if Hibu is right for you.