Is Hilton a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at Hilton have rated their employer with 4.2 out of 5 stars in 61 Glassdoor reviews. This is a higher than average score with the overall rating of Hilton employees being 3.8 out of 5 stars. Search open Custom Service Representative Jobs at Hilton now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at Hilton .

Does Hilton pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at Hilton with 4.2 out of 5 stars based on 61 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at Hilton.

What are the top reviewed jobs at Hilton?

Front Desk Agent (417) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (134) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1106 reviews)); "Great people and love the workflow" ((in 462 reviews)); "Awesome culture and great people to work with" ((in 340 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 253 reviews)); "Great work life balance and ability to create own projects" ((in 198 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 562 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 558 reviews)); "Long hours and underinvestment in some properties" ((in 420 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 372 reviews)); "Managers were bad at communicating with each other and satff." ((in 164 reviews))

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Hilton

Hilton Custom Service Representative reviews

4.2

90% would recommend to a friend

(61 total reviews)

Christopher Nassetta

98% approve of CEO

85% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Compensation and benefits

4.0

Work/Life balance

4.0

Career opportunities

3.9

Culture & values

3.7

Senior management

Custom Service Representative employees have rated Hilton with 4.2 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have an excellent working experience there. Hilton is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

61 reviews

5.0

Apr 11, 2023

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great environment, good salary, good schedule

Cons

Low pay, work on weekend

4.0

Mar 11, 2023

Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I learned alot from everyone

Cons

Nothing bad about the company.

4.0

Mar 10, 2023

Great perks

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Hilton has some amazing perks and benefits, really great and reputable company

Cons

Because it is unionized, some employees that don’t deserve to stay working there are still there which causes a chaos in teamwork and organization

Viewing 13 - 15 of 61 Reviews

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Hilton Custom Service Representative reviews

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