Is Hilton a good company to work for as a Server/Waitress?

Server/Waitress professionals working at Hilton have rated their employer with 3.4 out of 5 stars in 20 Glassdoor reviews. This is a lower than average score with the overall rating of Hilton employees being 3.8 out of 5 stars. Search open Server/Waitress Jobs at Hilton now and start preparing for your job interview by browsing frequently asked Server/Waitress interview questions at Hilton .

Does Hilton pay Server/Waitress employees well?

Server/Waitress professionals rate their compensation and benefits at Hilton with 3.9 out of 5 stars based on 20 anonymously submitted employee reviews. This is 8% better than the company average rating for salary and benefits. Find out more about Server/Waitress salaries at Hilton.

How happy are Server/Waitress professionals working at Hilton?

45% of Server/Waitress employees at Hilton would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Server/Waitress professionals have also rated Hilton with a 3.0 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.0 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (417) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (134) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 463 reviews)); "Awesome culture and great people to work with" ((in 337 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 253 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 189 reviews)); "Great travel benefits and PTO." ((in 180 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Poor management not enough to tools and equipment to do the right job" ((in 558 reviews)); "Low pay (around $10 with experience) for a lot of headache and stress." ((in 550 reviews)); "Long hours and weekends but that comes with hotels" ((in 420 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 384 reviews)); "Managers were bad at communicating with each other and satff." ((in 161 reviews))

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Hilton

Hilton Server/Waitress reviews

3.4

45% would recommend to a friend

(20 total reviews)

Christopher Nassetta

100% approve of CEO

6% positive business outlook

Ratings by category

4.0

Career opportunities

3.9

Compensation and benefits

3.5

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.9

Senior management

Server/Waitress employees have rated Hilton with 3.4 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Server/Waitress professionals have a good working experience there. Hilton is rated in line with the average (within 1 standard deviation) by Server/Waitress professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

20 reviews

5.0

Apr 2, 2026

….

Server/waitress

Recommend

CEO approval

Business Outlook

Pros

Full time lunch benefits friendships

Cons

Long hours hr benefits loyalty

2.0

Jan 29, 2026

Limited time off

Server/waitress

Recommend

CEO approval

Business Outlook

Pros

Benefits good health insurance 401k

Cons

Hard to get time off. No ability to move within company

5.0

Mar 3, 2025

Good

Server/waitress

Recommend

CEO approval

Business Outlook

Pros

I really like my team and the benefits.

Cons

No cons for me so far

Viewing 1 - 3 of 20 Reviews

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Hilton Server/Waitress reviews

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….

Limited time off

Good

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