Hilton reviews

3.9

74% would recommend to a friend

(11,528 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,528 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
5.0
Sep 25, 2025

Great Workplace

Recommend
CEO approval
Business Outlook

Pros

Working at the spa on property was a lovely job. The environment was serene, interdepartmental interactions were always very pleasant, and my specific department head is the best boss I've ever had.

Cons

Our service providers were not employees, but contractors, and being able to offer guests an immediate service was unlikely unless a service provider happened to already be on the property. The wait could be anywhere from 30-90 minutes sometimes, if we could get in contact with a service provider at all, and some guests were extremely dismayed by this, and not shy about their disappointment. Most of our providers were extremely conscientious about their availability though.

Viewing 370 - 372 of 11,528 Reviews

Glassdoor has 13,632 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.