Is Hilton a good company to work for?

Hilton has an overall rating of 3.8 out of 5, based on over 13,644 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 462 reviews)); "culture is great and they do invest in all their employees" ((in 349 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 263 reviews)); "Great team member travel program" ((in 191 reviews)); "Work Life Balance is great" ((in 188 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 554 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 545 reviews)); "Long hours and weekends but that comes with hotels" ((in 414 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 368 reviews)); "Managers were bad at communicating with each other and satff." ((in 163 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.8

74% would recommend to a friend

(11,538 total reviews)

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,538 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews

3.0

Oct 11, 2018

Low pay

Reservations agent

Recommend

CEO approval

Business Outlook

Pros

Team members, flexible hours, PTO and lcv

Cons

Low pay, DC's need an attitude adjustment

Hilton Response

7y

Thank you for taking time to give us a review and provide feedback regarding pay. Hilton takes pride in providing fair compensation and a culture of recognition that matches each Team Member's effort, performance and contributions along with the various benefits and perks which weigh into our total compensation package. We are sorry to hear this didn’t meet your expectations and we will share your feedback with leadership.

2.0

Oct 10, 2018

Miserable

Front desk

Recommend

CEO approval

Business Outlook

Pros

The Hilton discount was really nice.

Cons

Under paid and unappreciated. Management was the worst.

Hilton Response

7y

Thank you for taking time to give us a review and provide feedback regarding pay. Hilton takes pride in providing fair compensation and a culture of recognition that matches each Team Member's effort, performance and contributions along with the various benefits and perks which weigh into our total compensation package. We are sorry to hear this didn’t meet your expectations and we will share your feedback with leadership.

2.0

Oct 8, 2018

Very disappointed

Server

Recommend

CEO approval

Business Outlook

Pros

Great co-workers and most managers & guests

Cons

Hired full-time yet scheduled at less than 20 hours per week. I gave them all updated information upon my departure. I went online and updated all the 401K etc.. 401K sent to Millennium Trust and is now costing me nearly 1/2 of my 401K to get the balance. Such BS. I completed the rollover to my IRA online - yet it was not done. You are a number in this corporation..chew you up and spit you out. They do not care.

Hilton Response

7y

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

Viewing 520 - 522 of 11,538 Reviews

Jobs at Hilton

Room Attendant - Housekeeper

United States

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Hilton

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