Is Hilton a good company to work for?

Hilton has an overall rating of 3.8 out of 5, based on over 13,648 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 63% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 464 reviews)); "culture is great and they do invest in all their employees" ((in 340 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 262 reviews)); "Work Life Balance is great" ((in 203 reviews)); "Great team member travel program" ((in 186 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Poor management not enough to tools and equipment to do the right job" ((in 557 reviews)); "Low pay (around $10 with experience) for a lot of headache and stress." ((in 544 reviews)); "Long hours and underinvestment in some properties" ((in 425 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 375 reviews)); "Managers were bad at communicating with each other and satff." ((in 163 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Fort Lauderdale , Cleveland , Seattle , Denver , Salt Lake City , Nashville , Philadelphia

Hilton reviews

3.8

74% would recommend to a friend

(11,541 total reviews)

Christopher Nassetta

85% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,541 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

5.0

Feb 24, 2017

Great Place To Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun work environment, Great Compensation

Cons

shop can be loud at times

Hilton Response

9y

Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We wish you the best of luck in all your future endeavors!

5.0

Feb 17, 2017

Great Benefits, specially in Hawaii

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits for employees, medical, dental, 401, high wages specially in Hawaii

Cons

Hours at times could be difficult

Hilton Response

9y

We very much appreciate you taking the time to provide feedback on your overall work experience. With regard to Team Member discounts and benefits we are glad you were able to use them as we strive every day to leverage our expertise in the hospitality industry to provide our Team Members the best rates and discounts possible. Thank you for your service to Hilton.

5.0

Feb 2, 2017

Innovative Company

Coordinator

Recommend

CEO approval

Business Outlook

Pros

I have been at one of Hilton's corporate offices for almost a year now and I love my job. My coworkers are friendly and passionate about their work and my managers are fair and understanding. There is a lot of flexibility in hours and we are able to work from home once a week. We are constantly thinking of new ways to improve, which keeps our work fresh and exciting. I receive nearly a month of paid vacation time per year and incredible discounts on hotels, which I am now using to travel and live the Hilton values.

Cons

Entry level pay, however I am looking forward to growth within the company and the pay that will come with it.

Hilton Response

9y

Thank you for taking the time to give us a review and provide feedback. We acknowledge that employees have responsibilities outside of work and we do what we can to help them better manage these multiple demands. We are glad to hear that is the case for you. You are helping us achieve the goal of becoming the preeminent global hospitality company - the first choice of guests, team members, and owners alike and we appreciate all you do!

Viewing 601 - 603 of 11,541 Reviews

Jobs at Hilton

Room Attendant - Housekeeper

Hilton

Hilton reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Place To Work

Great Benefits, specially in Hawaii

Innovative Company

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