Hilton reviews

3.8

74% would recommend to a friend

(11,545 total reviews)
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Christopher Nassetta

85% approve of CEO

62% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,545 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
3.0
May 12, 2025

It's a Place

Recommend
CEO approval
Business Outlook

Pros

Free weekday lunches, serene setting, employee discount at the hotel's restaurant

Cons

Understaffed and underpaid in multiple departments, need new laundry appliances for hotel operations to function adequately, need more material for housekeeping department, housekeepers are good complainers, A LOT of walking in and around three large buildings, management good at seeing what needs to be accomplished and telling employees already run off their feet to go accomplish it.

3.0
May 12, 2025

May have lost the plot

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The health benefits and employee perks are awesome

Cons

Low company wages, tipped positions are the only way to go. Lots of politics in the hotel. Lack of support from management. High business demands with minimal staff leads to burnout of employees, which lowers morale. They are more concerned with profits versus guest satisfaction.

5.0
May 12, 2025

Great Place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hilton cares about their team members

Cons

US Offices in Dallas, Memphis, and McLean

Viewing 631 - 633 of 11,545 Reviews

Glassdoor has 13,653 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.