Hilton Front Desk Receptionist reviews

3.7

69% would recommend to a friend

(278 total reviews)
avatar

Christopher Nassetta

87% approve of CEO

59% positive business outlook

Receptionist/Front Desk employees have rated Hilton with 3.7 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Receptionist/Front Desk professionals have a good working experience there. Hilton is rated in line with the average (within 1 standard deviation) by Receptionist/Front Desk professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

278 reviews
3.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

great employee perks/ hotel discount

Cons

schedule/shift times difficult for work life balancd

1.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Company discounts are great for travelling

Cons

Management is condescending, work place is unorganised, only duty managers have any knowledge

Viewing 7 - 9 of 278 Reviews

Glassdoor has 13,653 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.