Is Hilton a good company to work for?

Hilton has an overall rating of 3.8 out of 5, based on over 13,654 reviews left anonymously by employees. This rating has been stable over the past 12 months. 74% of employees would recommend working at Hilton to a friend and 62% have a positive outlook for the business. The best reviews about Hilton have been left by employees working as Internship , Director of Sales and Marketing and Intern .

Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

74% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (416) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (134) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1114 reviews)); "Great people and love the workflow" ((in 459 reviews)); "culture is great and they do invest in all their employees" ((in 345 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 260 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 200 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 564 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 547 reviews)); "Long hours and underinvestment in some properties" ((in 422 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 367 reviews)); "Managers were bad at communicating with each other and satff." ((in 168 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Dallas , McLean , Orlando , Addison , Chicago , Memphis , New York , Atlanta , Tampa , Houston , San Diego , Los Angeles , Miami , Washington , Phoenix , Austin , San Francisco , Carrollton , New Orleans , Columbus , Boston , Honolulu , Portland , Seattle , Fort Lauderdale , Cleveland , Denver , Salt Lake City , Nashville , Philadelphia

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Hilton

Hilton reviews

3.8

74% would recommend to a friend

(11,546 total reviews)

Christopher Nassetta

85% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,546 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

2.0

Feb 23, 2015

Pay and benefits for those in management are not competitive.

Revenue management analyst

Recommend

CEO approval

Business Outlook

Pros

- Nice managers/employees - Hotel discounts - Good work life balance

Cons

- Terrible salaries, even for those in management. - Expensive healthcare and benefits for those not in unions - No holiday pay, have to work on holidays unless you use your personal PTO for it. Same for sick days. Only 21 days a year for first 4 or 5 years there. Considering there are at least 8-10 federal holidays that most office employees in any company gets, you only have about 11 days left for any vacation or sick days every year. - Very stiff, dull culture without any effort by the company to increase employee satisfaction, don't expect any employee perks or bonding here! - Didn't provide a suitable office for their office workers, instead we were pushed into every unsellable, dark corner of the hotel.

1.0

Feb 23, 2015

Stay Away From eCommerce

Ecommerce manager

Recommend

CEO approval

Business Outlook

Pros

Vacation policy. Great hotel discounts. A lot of $ is invested in online learning programs. Good 401K.

Cons

Leadership. Portfolio size. Poor leadership training. Poor future job opportunities unless you are willing to move to D.C or Memphis. Initiatives move at a snail's pace due to poor leadership at the very top that fails to trust their managers.This blocks improvements from being accomplished.

2.0

Feb 20, 2015

Need to know someone in upper mgmt to move up

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Travel benefits Cafeteria and free coffee Networking

Cons

Long hours with no recognition Upper management is always in meetings- can never get help since they are not around

Viewing 10669 - 10671 of 11,546 Reviews

Jobs at Hilton

Cloud & AI Platform Architect (contract)

Data Analyst (Tax Focus) (contract)

FinOps Engineer (contract)

Delivery Lead - IT (contract)

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Ratings by category

Ratings by demographic groups

Reviews by job title

Pay and benefits for those in management are not competitive.

Stay Away From eCommerce

Need to know someone in upper mgmt to move up

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