Hilton reviews

3.8

74% would recommend to a friend

(11,546 total reviews)
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Christopher Nassetta

85% approve of CEO

62% positive business outlook

Hilton has an employee rating of 3.8 out of 5 stars, based on 11,546 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Feb 17, 2015

Draining

Recommend
CEO approval
Business Outlook

Pros

I liked my co workers. The pay and benefits are great. There was a union in my hotel so we had meals given to us for each shift at no charge. I watched a few colleges promote to other positions and departments.

Cons

No home/work balance. Absolutely no aaccomodations for students or people with any other responsibilities. They have no sympathy or understanding for who you are when you are or what you have going on when you're not on the clock. You're just a warm body to them. Rude management. Outdated and crashing systems. Unrealistic upsell expectations.

4.0
Feb 16, 2015
Recommend
CEO approval
Business Outlook

Pros

With BAS (build a schedule) it is very flexible, The people who work for HRCC are awesome!

Cons

I wish we got paid more and that they cared more about us taking care of the customers (which will in-turn come back to Hilton hotels to make us all more money in the long run.. However, they are pushing more and more about up-selling, cross selling, spend more, spend more, spend more!.. I understand we need to get them to spend however, if we push people to much they are going to run from Hilton then where are we going to be!

Viewing 10675 - 10677 of 11,546 Reviews

Glassdoor has 13,654 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.