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      Hilton

      Engaged Employer

      Hilton reviews

      3.8

      74% would recommend to a friend

      (11,538 total reviews)
      avatar

      Christopher Nassetta

      85% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.8 out of 5 stars, based on 11,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      2.0
      Sep 29, 2014

      No work/life balance for very meager compensation

      Assistant restaurant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Worked with some nice people, Hilton employee perks (that would have been great if you ever actually were allowed to take time off), great 401k package and full benefits.

      Cons

      terrible hours, compensation, time-off policies, having less respect and benefits than the employees you are managing (unionized), lack of control, lack of opportunities to move up. The hours (between 10-12 a day, and 5-6 days a week) sometimes ran into each other, where you would be working 3pm–2am, take a nap at the hotel, then open the restaurants at 6am and work until 3pm again. No consideration given in either compensation or future requests for time off.

      1.0
      Sep 28, 2014

      Guest Assistant Specialist

      Guest service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get paid every two weeks. You get to stay at the hotel maybe once during your time at the company.

      Cons

      Guest Assistant Department is the worse department in the WORLD. Management will try to figure out a way out of giving you a raise after a year of working in the call center and taking over 250 calls a week. Employee turnover is welcomed by management since they would rather not keep you at the company. During training, they try to convince you it is a great company, knowing you may not be there for only two or three months. People start getting fired after 6 weeks to 2 months. The policies change every week, One supervisor will give you recommendations to improve, then they switch supervisors on you after two months. They new supervisor will give you information inconsistent from your last supervisor. You can never get ahead at this company. This position should be considered as a temporary position. You will never enjoy working here. Get your money after one month and run.

      5.0
      Sep 28, 2014

      Wonderful

      Revenue analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Discounted and free hotels Friendly co-workers Great training

      Cons

      Hard to move up in a large hotel

      Viewing 10825 - 10827 of 11,538 Reviews
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      Glassdoor has 13,645 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.