Hilton reviews

Too many bureacratic issues, whenever you try to do something there's always lots of approvals to go through, sometimes irrealistic guidelines to each hotel's reality and also as a manager you are asked to do lots of reports.

This company sends surveys to customers - and counts any rating of 8 (out of 10) or below as a ZERO. They get very upset at low scores but at the same time admit that many customers give a 7 or 8 but also say "everything was great". There is no training program whatsoever. Other employees (who were not formally trained) train the new employees. Frequently managers will point out something that was done wrong - something that the employees had no clue was wrong.