Hilton reviews

3.9

74% would recommend to a friend

(11,520 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,520 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
3.0
Oct 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Stable job,Hilton brand name and benefits so so discounts.

Cons

Favoritism,secret shoppers who lie,low pay and no life. Managers that constantly critisize amd bully and harass employees about their job. The property i work at is terrible it's so bad that a diamond member complained and management had to try to kiss his ass and bribe him. Dusty and dirty rooms,mold on the ceilings on most rooms,1970 interior green paint,cracked,loose and missing tiles. Housekeeping almost never changes the sheets. I have witnessed this on multiple occasions. Constant workplace stress and bullying by managers. Cannot advance at all. Good hardworking employees don't get any recognition what so ever. Lazyness and favoritism is awarded so much so an employee recieved employee of the month twice! Employees cannot defend themselves if acused or blamed for bs that did not happen. The employee has no rights it's always the fuest first employees non existant. Employee put on the spot instantly is wrong take guests word over yours. Mundane and repetetive tasks carried out on a daily and nightly basis.

4.0
Oct 27, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits, particularly paid leave, for new employees have been revamped and are very generous. Also Hilton encourages employees to give back to the community and has community partners that the corporation supports.

Cons

There have been a lot of organizational changes going on so, while it was interesting work, it was sometimes tumultuous. Some levels of management act as though they do not believe the changes are necessary so it is sometimes hard to determine what the focus is.

Viewing 11197 - 11199 of 11,520 Reviews

Glassdoor has 13,623 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.