Hilton reviews

3.9

75% would recommend to a friend

(11,510 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Jun 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Opportunity to pursue a career globally. Great benefits and employees discounts. Constantly interacting with customers and associates at all levels of the organization.

Cons

The nature of the business requires constant customer interaction and addressing complaints. Pro active customer service is a must. Ability to resolve problem is the key to success.

3.0
Jun 16, 2010
Recommend
CEO approval
Business Outlook

Pros

The primary reason to work for Hilton and it's subsidiaries (I worked at a Hampton Inn) is for the discounts, both for you and your family. The freedom is also nice.

Cons

In the 'entry-level' positions you won't get much in the way of compensation. I think I made less than people working at McDonald's. The hours are rough, and if someone on the shift after you calls in, you'll often be expected to work their shift. I once worked for 20 hours straight as a result of this.

3.0
Jun 15, 2010
Recommend
CEO approval
Business Outlook

Pros

Walking distance from home is a nice touch

Cons

No chance to become a GM, family owned property

Viewing 11404 - 11406 of 11,510 Reviews

Glassdoor has 13,610 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.