Hilton reviews

3.9

75% would recommend to a friend

(11,509 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Jun 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Opportunity to pursue a career globally. Great benefits and employees discounts. Constantly interacting with customers and associates at all levels of the organization.

Cons

The nature of the business requires constant customer interaction and addressing complaints. Pro active customer service is a must. Ability to resolve problem is the key to success.

3.0
Jun 15, 2010
Recommend
CEO approval
Business Outlook

Pros

Walking distance from home is a nice touch

Cons

No chance to become a GM, family owned property

4.0
Jun 2, 2010

Hilton was my first hotel employer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Heavy focus on training & mentoring as compared to other hotel chains, ample opportunity for advancement, good benefits and respect for life-work balance

Cons

impersonal, monolitic and purely number-driven corporate overlords. most advancement opportunities require relocation.

Viewing 11494 - 11496 of 11,509 Reviews

Glassdoor has 13,609 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.