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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,519 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      2.0
      Jul 31, 2021

      Things were great for the first few years and then they changed.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Travel discounts at hotels Work from home Decent pay Good incentives Lots of opportunities to learn different positions

      Cons

      Using Mattersite to check our calls Some supervisors didn't coach as much as they were required Lower pay than most w@h companies Seemed to lose their employee friendly atmosphere after the pandemic Short staffed with no plan to get back up to staffing norms

      3.0
      May 12, 2021

      Boys Club

      Senior lead designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great travel perks and work-life balance is a real thing.

      Cons

      Depending on the team that you are a part of Hilton tends to be a boys club.

      3.0
      Jan 6, 2021

      Don't drink the Koolaid

      Marcomms senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      At face value, my time at Hilton was full of great opportunities to travel and build up my resume. It would be remiss of me to not be grateful for those opportunities and the few lifelong friends I made in the process. That being said, this all came at the cost of a very high stress environment ( I know multiple people who would cry in huddle rooms thanks to the abrasive personalities they dealt with and the massive work load put upon them), passive and apathetic (or for some, down right MEAN) leadership and a lack of acknowledgement for hard work unless you kissed up to the right people.

      Cons

      Dependent on team, but for most marcomms team members, hours are often long and tedious with lots of travel (which can be fun, depends what phase of life you are in). In many cases Director levels and above don't do much (e.g: leave the office by 4pm to go home or to happy hour) but expect Senior Managers and below to stay late, always be available and single handedly manage agency teams. The environment was highly political and full of favoritism. The reward was high profile campaigns and a sense of pride to work for "cool" company -- pre covid, fancy team dinners/happy hours, snacks and swag were all the norm. Also, they severely underpay for marcomms rolles in the DC area. The travel perks and "glamour" keep people interested in working there.

      Viewing 172 - 174 of 11,519 Reviews
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      Glassdoor has 13,622 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.