Is Hilton a good company to work for as a Front Desk Receptionist?

Front Desk Receptionist professionals working at Hilton have rated their employer with 3.7 out of 5 stars in 278 Glassdoor reviews. This is a lower than average score with the overall rating of Hilton employees being 3.8 out of 5 stars. Search open Front Desk Receptionist Jobs at Hilton now and start preparing for your job interview by browsing frequently asked Front Desk Receptionist interview questions at Hilton .

Does Hilton pay Front Desk Receptionist employees well?

Front Desk Receptionist professionals rate their compensation and benefits at Hilton with 3.9 out of 5 stars based on 278 anonymously submitted employee reviews. This is 8% better than the company average rating for salary and benefits. Find out more about Front Desk Receptionist salaries at Hilton.

How happy are Front Desk Receptionist professionals working at Hilton?

69% of Front Desk Receptionist employees at Hilton would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Front Desk Receptionist professionals have also rated Hilton with a 3.3 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (417) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (134) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 453 reviews)); "culture is great and they do invest in all their employees" ((in 341 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 263 reviews)); "Great team member travel program" ((in 195 reviews)); "Work Life Balance is great" ((in 194 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Poor management not enough to tools and equipment to do the right job" ((in 563 reviews)); "Low pay (around $10 with experience) for a lot of headache and stress." ((in 552 reviews)); "Long hours and weekends but that comes with hotels" ((in 430 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 383 reviews)); "Managers were bad at communicating with each other and satff." ((in 161 reviews))

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Hilton

Hilton Front Desk Receptionist reviews

3.7

69% would recommend to a friend

(278 total reviews)

Christopher Nassetta

87% approve of CEO

59% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Compensation and benefits

3.8

Culture & values

3.6

Career opportunities

3.3

Work/Life balance

3.2

Senior management

Receptionist/Front Desk employees have rated Hilton with 3.7 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Receptionist/Front Desk professionals have a good working experience there. Hilton is rated in line with the average (within 1 standard deviation) by Receptionist/Front Desk professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

278 reviews

5.0

Aug 17, 2025

Great place to work

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Great management and team members

Cons

Nothing comes to my mind

3.0

Aug 9, 2025

Career progression

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

The location got you exposure to many important/ interesting people. The do teach you to work with 4 star professionalism . As a big hotel many more Departments and positions They include meals and uniform and paid half hour break. Hilton as a brand has some of the best benefits including maternity pay and big discounts when traveling to other Hilton’s. Don’t finish later than 9 pm(for say non night shifts)

Cons

There is rarely room at this specific Hotel for career progression. The Hotel is very big therefore its a very transactional work, there rarely is time to actually take courses to learn and upgrade your knowledge. They don’t have a full time concierge.

1.0

Aug 6, 2025

A honest review

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

- good incentives - good employee discounts - nice coworkers

Cons

If you want to feel unheard, micromanaged by what seems like untrained management, constantly misled, and pushed aside due to overstaffing, Double Tree Tower of London may be the place for you. Expect to stand for 8 hours straight during your shift, be blindsided regularly, and feel mentally drained and undervalued. Within a month, you’ll likely regret your decision. It’s simply not worth the stress.

Viewing 16 - 18 of 278 Reviews

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Hilton Front Desk Receptionist reviews

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