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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,522 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,522 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Reviews by job title

      12K reviews
      4.0
      Apr 7, 2016

      Analyst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      company wide events & outings are great

      Cons

      being promoted from within & recognized for your hard work & dedication is not Hiltons strength

      avatar
      Hilton Response
      9y
      Thank you for taking time to offer your feedback regarding your career advancement. Whenever possible, Hilton strives to promote from within and offer career growth opportunities for our Team Members. However, that is not always possible depending on the company’s needs at the time. We appreciate your desire to grow within Hilton and encourage you to speak with your manager or leadership team regarding any concerns you have as well as your plans for development.
      5.0
      Apr 4, 2016

      Customer Care Coordinator

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being able to block off up three separate blocks per day to work (I.e. 5-7 am , then 10am- 2 pm, and a final 5pm-7 pm if they're available) allows me great flexibility to get things done and come back to the phones each time refreshed and ready to help customers.

      Cons

      It can take some getting used to scheduling yourself weekly and making sure you're filling your obligated hours in the correct shift and the correct amount of weekend hours.

      4.0
      Mar 22, 2016

      Guest Service Agent

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will learn great customer service and problem solving skills. It's a great job to work at while in school because you can do homework at work during slow times. The job is easy to learn if you have computer skills. It looks really good on a resume because it does require a lot of different skills.

      Cons

      It can get boring, since you're usually stuck at the front desk, especially on slow days when working alone. It's also exhausting standing for almost 8 hours straight, it can be hard on your feet and joints. Sometimes you'll get yelled at by angry unsatisfied guests for dumb reasons.

      Viewing 232 - 234 of 11,522 Reviews
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      ReviewsHilton reviews

      Glassdoor has 13,625 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.