Is Hilton a good company to work for as a Front Desk Receptionist?

Front Desk Receptionist professionals working at Hilton have rated their employer with 3.7 out of 5 stars in 278 Glassdoor reviews. This is a lower than average score with the overall rating of Hilton employees being 3.8 out of 5 stars. Search open Front Desk Receptionist Jobs at Hilton now and start preparing for your job interview by browsing frequently asked Front Desk Receptionist interview questions at Hilton .

Does Hilton pay Front Desk Receptionist employees well?

Front Desk Receptionist professionals rate their compensation and benefits at Hilton with 3.9 out of 5 stars based on 278 anonymously submitted employee reviews. This is 8% better than the company average rating for salary and benefits. Find out more about Front Desk Receptionist salaries at Hilton.

How happy are Front Desk Receptionist professionals working at Hilton?

69% of Front Desk Receptionist employees at Hilton would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Front Desk Receptionist professionals have also rated Hilton with a 3.3 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (417) , Front Desk Receptionist (301) , Manager (205) , Sales Manager (195) , Bartender (179) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (134) , Housekeeper (126) , Food and Beverage Assistant (110) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 453 reviews)); "culture is great and they do invest in all their employees" ((in 341 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 263 reviews)); "Great team member travel program" ((in 195 reviews)); "Work Life Balance is great" ((in 194 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Poor management not enough to tools and equipment to do the right job" ((in 563 reviews)); "Low pay (around $10 with experience) for a lot of headache and stress." ((in 552 reviews)); "Long hours and weekends but that comes with hotels" ((in 430 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 383 reviews)); "Managers were bad at communicating with each other and satff." ((in 161 reviews))

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Hilton

Hilton Front Desk Receptionist reviews

3.7

69% would recommend to a friend

(278 total reviews)

Christopher Nassetta

87% approve of CEO

59% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Compensation and benefits

3.8

Culture & values

3.6

Career opportunities

3.3

Work/Life balance

3.2

Senior management

Receptionist/Front Desk employees have rated Hilton with 3.7 out of 5 stars, based on 278 company reviews on Glassdoor. This indicates that most Receptionist/Front Desk professionals have a good working experience there. Hilton is rated in line with the average (within 1 standard deviation) by Receptionist/Front Desk professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

278 reviews

4.0

Jun 11, 2025

Great support

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Thorough training, supportive managers, like minded team.

Cons

Not enough team members to cover all shifts.

3.0

Jun 9, 2025

Hilton

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Good front desk manager, he was the best but he left.

Cons

Got a lot of complaints because the building was in bad shape but they are working on remodeling.

4.0

Jun 3, 2025

great

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

great people and great hours

Cons

no overtime really and guests are rude

Viewing 25 - 27 of 278 Reviews

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Hilton Front Desk Receptionist reviews

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