Is Hobby Lobby a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at Hobby Lobby have rated their employer with 3.5 out of 5 stars in 98 Glassdoor reviews. This is a higher than average score with the overall rating of Hobby Lobby employees being 3.2 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Hobby Lobby now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Hobby Lobby .

Does Hobby Lobby pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at Hobby Lobby with 3.2 out of 5 stars based on 98 anonymously submitted employee reviews. This is 3.2% better than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Hobby Lobby.

How happy are Customer Service Manager (CSM) professionals working at Hobby Lobby?

41% of Customer Service Manager (CSM) employees at Hobby Lobby would recommend their employer to a friend. This rating has decreased by 34% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Hobby Lobby with a 3.0 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.8 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Hobby Lobby?

Cashier (609) , Sales Associate/Cashier (307) , Department Head (229) , Sales Associate (185) , Assistant Manager (128) , Store Manager (122) , Co-Manager (121) , Department Manager (112) , Stockman (98) , Retail Sales Associate (88) , Certified Custom Framer (85) , Stocker (78) , Customer Service Manager (CSM) (76) , Customer Service Manager (61) , Order Puller (60)

What are the pros of working at Hobby Lobby according to real employee reviews?

"pay can be good but not what they advertise on sign when they are hiring." ((in 806 reviews)); "You get to have great coworkers and lots of jokes are made while working hard." ((in 239 reviews)); "Great people to work with crew was great" ((in 236 reviews)); "Good benefits for you and or family." ((in 174 reviews)); "Great Employees who are dedicated to what they do and long term employees" ((in 78 reviews))

What are the cons of working at Hobby Lobby according to real employee reviews?

"Managers don't have very good customer relations skills." ((in 266 reviews)); "Long hours expected and could be sent to other locations with short notice and no ability to refuse." ((in 170 reviews)); "Upper management is horrible" ((in 85 reviews)); "Not very accommodating to time off even if you have a crisis." ((in 65 reviews)); "You get no training and your DM's only job is to nit pick you to death." ((in 62 reviews))

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Hobby Lobby

Hobby Lobby Customer Service Manager (CSM) reviews

3.5

41% would recommend to a friend

(98 total reviews)

David Green

50% approve of CEO

46% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.8

Culture & values

2.7

Career opportunities

2.5

Senior management

Customer Service Manager (CSM) employees have rated Hobby Lobby with 3.5 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. Hobby Lobby is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

98 reviews

2.0

Apr 19, 2026

Job stability, but poor management and rules

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

The only pro is that you have a job. Possibly pay only if you are full time compared to other retail stores.

Cons

Management is so bad. So are the rules and regulations the company has. How the operations of the company runs during the busiest time of the year is also really bad.

3.0

Apr 17, 2026

Decent pay overshadowed by ineffective HR management

Customer service manager (csm)

Recommend

CEO approval

Business Outlook

Pros

decent pay and benefits, employee discount

Cons

HR is a joke. they do not care about employees.

5.0

Apr 14, 2026

Great work environment but limited growth opportunities

Csm (customer service manager)

Recommend

CEO approval

Business Outlook

Pros

Great work environment. Excellent coworkers.

Cons

Not a lot of room for growth

Viewing 1 - 3 of 98 Reviews

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Hobby Lobby

Hobby Lobby Customer Service Manager (CSM) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Job stability, but poor management and rules

Decent pay overshadowed by ineffective HR management

Great work environment but limited growth opportunities

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Hobby Lobby reviews FAQs

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