Compensation and benefits are decent, management is outstandingly blithe
Pros
Alright starting pay with increasing compensation based on merit year over year. Full remote Tech Support.
Cons
Management: Entirely remote means you have extremely unsympathetic management at all levels. Upper managers step over lower management to scold or micromanage. Lower management makes no effort to establish their boundaries. Other: Told to never communicate with co-workers while on the clock for anything other than work related topics can easily create hostility and distrust from people at your same level, or between Tier 1 & 2. Shameful assistance provided from Sr support members unless you know who to talk to, but this is frowned upon. Work is unrelenting due to a strained relationship between a sister business unit that is (as of 2021) in the process of a slow and uncoordinated merge that started in 2019. It's a call center where hold times regularly reach 45 minutes, high employee turnover is the norm.
