Company was in transition and did not have a concrete training program setup when i was hired. Lots of little things add up to be annoying. Company policy is not consistently enforced depending on the manager. Phone queue policy should be changed to allow lower call volume employees to not be disrupted by calls that aren't for them. Workload can get high at times based on client needs. Salary is OK on paper but gets lower after taxes, benefits, and 401k comes out. No cost of living adjustment for travel time.