Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 83 reviews)); "great benefits and recognition." ((in 55 reviews)); "Development opportunities" ((in 30 reviews)); "Colleagues and Customers are great." ((in 26 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Managers don’t notice the hard work we do." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Aug 21, 2025

Good community

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good people to work With

Cons

Can be fast paced when it comes to new changes within the call centre

5.0

Jul 17, 2025

The culture is incredible!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Homeserve has the nicest culture I’ve ever worked in. People are genuinely friendly, approachable, and happy to be here, it doesn’t feel forced or corporate, just a genuinely positive environment. There’s a real sense that everyone wants to do right by the customer, which makes the work feel purposeful. The benefits are also very competitive and thoughtfully put together.

Cons

One of the side effects of such a great culture is that people stay for a long time; which speaks volumes, but can also limit progression opportunities since roles don’t open up often. There’s also a bit of “group think” at times; the company could benefit from looking outside more often for fresh perspectives and industry best practices.

4.0

Jul 10, 2025

good company

Home claims advisor

Recommend

CEO approval

Business Outlook

Pros

good company, friendly, promotes learning

Cons

less opportunities for development when your in a claims advisor role

Viewing 31 - 33 of 1,142 Reviews

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep