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HomeServe

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HomeServe Customer Service Representative CSR reviews

1.8

8% would recommend to a friend

(6 total reviews)

Nick Kasmir

Not enough data to show CEO approval

56% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.8

Senior management

2.5

Work/Life balance

2.5

Career opportunities

2.3

Culture & values

2.0

Compensation and benefits

Ratings by demographic groups

Reviews by job title

6 reviews
1.0
Mar 9, 2022

Terrible

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Finishing work when I can on time

Cons

Cliquey. Limited scope for progression. Lots of talk about promotion but none available. Training isn’t good either. Not much support in role. Very reactive in approach. A lot of the managers are more bothered about making themselves look good at the expense of others

3.0
Apr 27, 2021

Not bad overall but could be better

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Onsite parking. Decent equipment to work with. Good benefits. Good people. Did well coping with the pandemic.

Cons

Poor direction when it comes to staff development. Face fits mentality. Poor middle management with poor consistency and no direction. Slow to develop technology and behind competitors on the technology side.. e.g website. The company seems very reactive and not proactive.

Viewing 4 - 6 of 6 Reviews
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HomeServe reviewsHomeServe Customer Service Representative (CSR) reviews

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