Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at HomeServe?

76% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 109 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 85 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 57 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good pay and perks." ((in 20 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 36 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

4.0

Dec 5, 2017

Exciting Place To Be

Head of contact centre

Recommend

CEO approval

Business Outlook

Pros

Homeserve is bucking the trend in gas businesses in the U.K. With a real commitment to growing its own workforce and customers in this sector as well as establishing its own centre of excellence in Nottingham. It's gone from 0 direct labour to over 300 engineers and still counting in 2 years. The new offices in Nottingham is fab as is the team there. I feel like there will be loads of opportunities looking ahead. Very exciting place to be !

Cons

Like any business that grows quickly, you have to be able to embrace change and support your team to do it. Overall we do this well, you do have to be up for it of course!

5.0

Nov 8, 2017

There's a reason I've been here for 10 years

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They really look after their People, and have a genuine passion for doing the right thing for Customers. I've seen this company grow, learn and change over 10 years and I can honestly say it's the best it's ever been.

Cons

Opportunities to progress can be quite difficult, but they do give you loads of development options so that you're ready for when an opportunity comes available Working environment can be quite noisy at times, and with the pressure of delivering big initiatives it can be quite difficult to concentrate (minor grumble!)

HomeServe Response

8y

Thanks for taking the time to post a review.

5.0

Nov 7, 2017

Customer Enquiries

Customer enquiries representative

Recommend

CEO approval

Business Outlook

Pros

HomeServe is a great place to work, not only are customers looked after but we as the staff are always looked after. Very flexible place to work for me as a working mom with young children.

Cons

No cons for me I love everything about homeserve

Viewing 1096 - 1098 of 1,142 Reviews

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There's a reason I've been here for 10 years

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