Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 104 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 90 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 55 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 33 reviews)); "Colleagues and Customers are great." ((in 25 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Managers don’t notice the hard work we do." ((in 22 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

1.0

Aug 3, 2014

High Stress, Low Pay

Employee

Recommend

CEO approval

Business Outlook

Pros

I can't think of any pro's for working there. I was glad to leave to work somewhere much less frantic.

Cons

Too much work to fit into a day, too many interruptions to take you away from your desk to waste time, playing silly games, fancy dress etc, but still expected to get the work done. Bad management style, intimidating for employees.

4.0

Jul 26, 2014

Fast paced, customer centric organisation

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

Good leadership throughout with strong values to do what is right rather than what is easy. Very focused to deliver an effortless customer experience.

Cons

Limited transparency of salary bandings makes it difficult to know where the next step might be. Frequency of change can at times feel excessive.

1.0

Jul 20, 2014

Ignorance

Anonymous

Recommend

CEO approval

Business Outlook

Pros

The people you meet. But I guess you find that anywhere. Honestly not much else..was great in the past they shared the profits by providing decent salary. But not anymore.its always been customer focused they did bring about a few good ideas for customers recently nothing major in my opinion..

Cons

well first of all the pressure they put for conversion and all other targets and not learnt anything from the fine they received. they are minimising staff and increasing workload so be ready for alot of stress if you want to join.believe me and they still got the facefit culture..they will look at stupid objectives to force you out and going forward they aint got a clue. Just lucky they can rip-off the international market now.

Viewing 1102 - 1104 of 1,142 Reviews

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High Stress, Low Pay

Fast paced, customer centric organisation

Ignorance

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