Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 104 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 90 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 55 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 33 reviews)); "Colleagues and Customers are great." ((in 25 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Managers don’t notice the hard work we do." ((in 22 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "They will stop at nothing to make more money." ((in 7 reviews))

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Jun 25, 2014

A great company to work for

Marketing management

Recommend

CEO approval

Business Outlook

Pros

The culture of HomeServe has changed in the last two years. Colleagues are encouraged to speak out and 'Customer First' is the true motto. Rather than just pay lip-service, HomeServe is delivering and genuinely looking after its customers and staff. It's a happy place to work, with managers wanting to help their teams develop and grow. Flexible working time, pension scheme, subsidised canteen, gym membership - all fantastic benefits!

Cons

Having worked for some truly dreadful companies, there are few cons here! The offices are a bit on the warm side, but other than that there's not much to complain about.

4.0

Jun 19, 2014

Overall a positive experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great working environment. HomeServe is moving in the right direction, the business is more customer focused than it has ever been. Employees are recognised for their achievements which encourages them to be the best that they can be.

Cons

Lacks inspirational leadership. Perception plays a big part in the office. A conversation goes a long way.

5.0

Jun 19, 2014

A fun and vibrant place to work

Human resources business partner

Recommend

CEO approval

Business Outlook

Pros

The opportunities available for progression and autonomy in my role. Great people to work wiith lead by an inspiring leadership team. Every day is different and certainly never boring. It's overall a great place to work with good benefits and competitive salaries.

Cons

The business is extremely fast paced and ever changing, you need to be very adaptable to change and willing to put in the hours to achieve your goals, however, the rewards for this far outweigh a long day.

Viewing 1105 - 1107 of 1,142 Reviews

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HomeServe

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A great company to work for

Overall a positive experience

A fun and vibrant place to work

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