HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews
4.0
May 24, 2014
Recommend
CEO approval
Business Outlook

Pros

The positive change the company is going through. It's clear to see that the company are recognising us as indivuduals as well as staff. The atmosphere has changed dramatically over the last 2 years, all for the better. the people are fantastic, the management team are all really approachable for the most part. It's great knowing where you stand thanks to all the updates we receive. with the introduction of email and yammer into the work place its very easy to voice a question or opinion to an open board.

Cons

whilst communication is better than it used to be there are times where it can be frustrating trying to find out who the person is you need to speak to or who will have the answer. there is a a bit of a divide between some departments, for example between inbound and outbound, we're all rowing the same boat, lets make sure everyones oars are in the same water. food is a little on the expensive side, I paid virtually £3 for a sausage sandwich in the canteen, must have been some pig. some internal processes can be a bit of a confusion/ "face palm" at times, absence process for example - more than 6 days over 12 months, or more than 3 periods of absence to trigger a warning. So more than 3x1 day off over a year means you trigger a warning... may as well make the most of it and have 3 periods of 2 days off and still be no worse off. it just kinda leads you to wanting to take the extra time.

5.0
May 24, 2014
Recommend
CEO approval
Business Outlook

Pros

All management are approachable no mater what level - from Head of to CEO We work hard but have fun at the same time We all understand how important the Customer is and put them first Great benefits Fantastic culture - family feel even I am proud to call my team friends and not just colleagues Marketing Director know who his wider team are, and what makes them tick - very different to 4 years ago

Cons

IT systems are a bit dated but this being worked on and will make a huge difference Salaries don't seem to be balanced across the same role, however they are being benchmarked at the moment

4.0
May 23, 2014
Recommend
CEO approval
Business Outlook

Pros

HomeServe is a company that does generally recognise and reward hard work. The short term past has been dark but I think the senior team have a good plan for our future and crucially this is actually being shared for once. The strategy we are following has taken us from non customer centric to too customer fluffy to where we are now which is treating Customers the way we should to make us a strong business commercially and principally. The work is quite varied in some areas so there are always new challenges to keep your mind occupied and your career developing. Some of the things we have planned for the future look very exciting. We're moving the right direction and it's great to be a part of that.

Cons

Expectations are high and we are still on our way back from the brink, so there isn't a great deal of room for getting it wrong, this does bring a lot of pressure. Saying that we are getting back to a culture where testing and learning (even if the learning is that something doesn't work) is accepted as part of the process of improvement. I do think that there are a great number of brown nosers emerging in the business. People who say the right things to the right people but actually do very little. There are some otherwise very intelligent leaders in this business that are totally blinded to this and instead view these people as shining lights. There are plenty of us that could completely neglect our day jobs to flounce around all day regurgitating rhetoric.

Viewing 1120 - 1122 of 1,142 Reviews

Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.