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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      May 26, 2014

      Good place to work with most people committed to improving the business.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Driven and friendly employees. Emerging Customer first culture. Huge opportunity to make this company into something really special and to individually grow through this.

      Cons

      Current systems and data are poor but are being improved. Lots of improvements needed to enhance operating processes and get the company working more effectively.

      2.0
      May 24, 2014

      The place to be if your "face fits"

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The business is set for a positive future with a clear and strong strategy. Management have made massive efforts to communicate the strategy and get everyone on board. This is the first place I have worked where the strategy is so well clear amongst all colleagues.

      Cons

      Some serious game playing among senior management. Bringing in people from previous companies regardless of their ability to fulfil the role, completely disregarding hr processes to do so or salary banding. The words "face doesn't fit" are thrown around way too comfortably. Does that mean your gender, colour, background, religion - god only knows! If it doesn't fit, you will be pushed out of the biz. Either by pay off or failing your objectives. Every individual has their own agenda which is being pushed ahead of the good of the business which is a real shame. A draining place to work. Constantly looking over your shoulder. Each for their own environment. Not nice.

      5.0
      May 24, 2014

      A workplace to be proud of.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Customer focus really is at the heart of HomeServe now. Every day people change things for the better for customers and those who work there. As someone who has worked there for a number of years in more than one department I really believe we have turned a corner. Lots of benefits too. Free parking, gym membership, Starbucks and people to work with who are not only passionate about making a difference but empowered to do it!

      Cons

      There are still a few blockers hidden in dark corners. They need to be helped to come along with us or move on.

      Viewing 1117 - 1119 of 1,142 Reviews
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      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.