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      HomeServe

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      HomeServe reviews

      3.8

      77% would recommend to a friend

      (1,142 total reviews)

      Nick Kasmir

      100% approve of CEO

      69% positive business outlook

      Ratings by category

      4.4

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      May 11, 2014

      The best Employer i've ever had

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are great, the directors are always approachable and will happily sit/chat with regular staff, the site is fantastic and easily accessible, lots of opportunities if you are willing to work for them

      Cons

      Trying to get a salary review is hard, as they benchmark roles which doesn't take into account any additional duties or when you go over and above your role

      5.0
      May 10, 2014

      Learned some hard lessons and now moving forward

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a real focus on Customers and staff following the FCA investigation. It is clear that the company recognised their failings and have embraced a new way of working. The products have undergone massive upgrades and 90% of the senior team were replaced. CustomerFirst is a really empowering programme.

      Cons

      Improvements for the staff are further behind than those put in place for Customers. The IT system is being improved but for now is lacking.

      5.0
      Apr 19, 2014

      A forward thinking company, with scope for growth having overcome recent FCA investigation.

      Customer retention & recent cco
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Secure employment long-term if you fit in well with the company's ethos. 2. The company values training and development in many job functions. 3. Cares about a happy workforce, rewarding employees with various employee incentives.

      Cons

      1.Not being sexist at all, there are far too many female managers/directors. This needs to be improved male/female ratio. 2. A lot of managers viewed as bums on seats here, no formal qualifications. 3. The company sometimes fails to recognise talent. It's slightly lost in terms of recruiting friends internally.

      Viewing 1132 - 1134 of 1,142 Reviews
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      ReviewsHomeServe reviews

      Glassdoor has 1,259 HomeServe reviews submitted anonymously by HomeServe employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe is right for you.