Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 83 reviews)); "great benefits and recognition." ((in 55 reviews)); "Development opportunities" ((in 30 reviews)); "Colleagues and Customers are great." ((in 26 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Managers don’t notice the hard work we do." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews))

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HomeServe

HomeServe reviews

3.8

77% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

69% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Apr 17, 2014

Recruitment process

Marketing

Recommend

CEO approval

Business Outlook

Pros

- Clear communication - Kept me in the loop through the process - Had a 'pre start date' phone call to check that I had everything for my first day with Homeserve

Cons

Process was longer than everyone expected due to a top tier restructure - so couldn't be helped

1.0

Apr 1, 2014

Face fits motto where loyalty means nothing.

Contact centre agent

Recommend

CEO approval

Business Outlook

Pros

Free gym membership and starbucks

Cons

HR department who don't know the meaning of confidential and contact centre directors and sales managers who are disposable of loyal staff, Currently offering 20k (initial offer was 13k) to leave within a week or face being managed out in 3 months and then be left with nothing. Told that speaking to the new CEO who has an open door policy won't be of any use as what they are doing is legal. Approx 12 managers left on the 28th March having to advise teams that they were resigning and not being pushed. These people were even made to have signatures witnessed by solicitors.

1.0

Feb 28, 2014

exciting because of the growth but a company without values

Manager

Recommend

CEO approval

Business Outlook

Pros

Due to sheer aggressive nature about getting results on the bottom line, the company keeps growing internationally, and this creates a lot of opportunities for growth

Cons

The values that are pasted all over the walls are basically inexistent when it comes to doing the actual work

Viewing 1135 - 1137 of 1,142 Reviews

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