HomeServe USA reviews

3.6

72% would recommend to a friend

(348 total reviews)
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Thomas J. Rusin

79% approve of CEO

63% positive business outlook

HomeServe USA has an employee rating of 3.6 out of 5 stars, based on 348 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe USA employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

348 reviews
4.0
Jul 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Sense of comraderie, engaging events, no micromanagement. Great benefits and people

Cons

The company often makes decisions without thinking it fully through. The have a great sense of ambition and a growth mindset but often they put the cart ahead of the horse.

4.0
Jun 3, 2025

Great Culture

Recommend
CEO approval
Business Outlook

Pros

I love working with the people at HomeServe. There is a great culture and comraderie.

Cons

Long hours. You can never do enough.

2.0
May 7, 2025

Over hyped

Recommend
CEO approval
Business Outlook

Pros

compensation and benefits, company holidays, focus Fridays, and monthly bar carts in Norwalk, positive work life balance

Cons

Favoritism across all departments, group think, lack of accountability, internal promotions with lack of actual skills

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HomeServe USA Response
1y
We truly appreciate you taking the time to share your feedback with us. It’s great to hear that you valued the benefits we offer, such as our compensation packages, company holidays, Focus Fridays, and initiatives like the monthly bar carts in Norwalk – these programs are designed with our employees' well-being and satisfaction in mind. However, we also take your concerns very seriously, particularly regarding favoritism, lack of accountability, and challenges with internal promotions. It’s never fun to hear this type of feedback, or to learn that any employee has felt or currently feels undervalued here. We are listening, and your feedback is helping us grow as an organization. And while we recognize there is always room for improvement, we also want to highlight the growth opportunities available to our team members. Over the years, we have established a strong track record of internal promotions, with many employees advancing their careers within the company. We are committed to providing ongoing professional development, mentorship, and access to resources that empower our team to thrive. Our goal has always been and continues to be to ensure that every team member feels supported in their ambitions and that processes are as transparent and equitable as possible. Our email inbox is always open, and we are here to listen and continue working toward a better workplace for everyone, even if you aren’t working alongside us anymore.
Viewing 13 - 15 of 348 Reviews

Glassdoor has 360 HomeServe USA reviews submitted anonymously by HomeServe USA employees. Read employee reviews and ratings on Glassdoor to decide if HomeServe USA is right for you.