The company is built upon the premise of paying care providers the strict minimum in order to charge clients more and make the profit. That's normal business. But the problem is they're trying to take something that should be "high touch" and turn it into a massively automated "no touch" and scale that to the entire country. Because of all the company overhead, there is very little left to pay care providers. The good ones find better paying jobs which means the core business becomes recruiting and hiring care pros who will work for an incredibly low wage and most of them are below the poverty line. Is that who you want to be caring for your loved ones?
Care providers are not employees, and they're paid per hour onsite at the client's home. They're not paid for travel time. Do some quick math, if you have to drive 1 hour to the site, work 1 hour, and drive home.. you're not making $16/hr but closer to $5.
I saw many care providers who were only given a few hours/week and could not live on that wage. I'm talking about single mothers who needed this job to survive. This is not explained up front, they're led to believe they'll have tons of hours. That's dishonest! So they get hired thinking they'll have stable employment and in fact they're penalized for that not being available to them. Care providers are continuously being hired while the company tries to find clients for them. A few excellent care pros get all the hours (near full time) while new ones come, don't get enough hours, and leave.
It's ironic that customers pay top dollar and get the bottom of the barrel.
Honor claims to have a hi-tech care platform but this is not a tech company. The platform is over 10 years old and is in a horrible legacy state. As a result the engineers struggle to keep up with business demands.
There is a relatively toxic Amazon work culture. You either fall in line or you're fired. And as they cut costs, if you're too senior (expensive) you're fired. Not with dignity but rather for "performance". That's insulting to all the great employees who were quietly pushed out, although they're most likely now much better off.
Honor's valuation hasn't changed over the past several years, and people finally start giving up on those stock options. Investors won't give more money.
Caring for your loved ones is not a business that can be done Uber style. It's doomed to fail.
