Pros
- Customer service team very diverse (not shown higher up in the business) - Friendly co-workers - Work remotely from anywhere - Hiring process extremely easy
Cons
- No support, no management, no room for growth. I've been there for over 3 months and still don't have a manager. - They give you horrible schedules and don't allow you to take time off that you were promised - often denying that you can have days off. Prepare to work EVERY weekend and EVERY holiday and not get to use your PTO - constantly changing so workflow is unclear and often doesn't make sense - Product is confusing and people often think it's a scam. As a Travel Agent, you rely on reviews from customers, and they hate the product, so it comes back on you - Customer service feels totally detached from the rest of the company, I don't feel a part of this company at all - Work itself feels robotic and prepare for people to be angry with things outside of your control - Some CS depts are way understaffed so there's hours-long backlog of users trying to get help and they're already angry - CEO seems big headed and rude based on content I've seen of him - Pay is abysmal
