Hopper reviews

3.4

45% would recommend to a friend

(433 total reviews)
avatar

Frederic Lalonde

55% approve of CEO

47% positive business outlook

Hopper has an employee rating of 3.4 out of 5 stars, based on 433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hopper employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

433 reviews
3.0
May 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Hopper offers competitive pay, good benefits, and some interesting problems to solve. The company is remote with no obligation to be in office. Work life balance is what you make it- PTO requests are not denied, don’t be afraid to take it! If you don’t stand up for yourself it will not be given to you. Your mileage may vary based on team culture. Overall infrastructure is pretty good, they are not afraid to spend money where it is needed. Data is essential to their business operation. Growth has been fast.

Cons

Management is hyper focused on maintaining their own image within the company. Much of senior management is in power not because of merit, but because of longevity and rapid growth—- these decision makers appear to lack the requisite skills needed in their position and are threatened by exemplary new hires that may out shine them or shed light on their weak technical skills. This is especially true about the (post layoff) senior management. Being in the in-crowd is crucial for success here. Hopper, although claiming to be data driven, seems to use data as a scapegoat for management or market failure. Data scientists do not have the power internally to say “there is no evidence to support that” they are pressured to provide evidence that management is correct in their thoughts, and when projects fail, the blame is always laid on the data team. Be careful here future data engineers, ego rules all, whole teams are seemingly randomly laid off and you will be tasked with proving senior managers right, instead of tasked with providing solid correct answers. This has proven evident several times throughout the companies history of layoffs and erratic restructuring. Online Travel Agencies success and growth tend to be tied very closely to the price of airfare. Protection products may correlate to Covid fear. Think critically when analyzing future potential in this industry. Employees and positions are Hopper have recently seen changes in titles for data scientists/engineers/analysts/etc— be careful what you sign up for; Your job may actually consist of you being a SQL monkey for non-technical PMs.

4.0
May 21, 2020
Recommend
CEO approval
Business Outlook

Pros

- The people are brilliant (literally the smartest people I have ever worked with) - Strong engineering culture - Everyone is super helpful and humble - Name carries a lot of weight in industry and has helped me secure a lot of interviews elsewhere

Cons

My biggest issue (and the reason that this is a 4-star review instead of 5) is how the company handled the COVID crisis. The layoffs are understandable due to the state of the travel industry, but just weeks before when people were buying a lot of flights in reaction to the dip in airline prices, there was an almost unanimous vibe of celebration in slack. When someone called out that we were essentially celebrating a global pandemic, people who are very high up in the company publicly shamed him which really rubbed me the wrong way. Additionally, when this was brought up to HR, nothing was really done about it. I feel like this really shed some light on the general mindset of a lot of the people working at Hopper. There is a true obsession with the success of the company - and while I don't think that it is necessarily a bad thing, it can definitely be pushed too far. Basically, it becomes an echo chamber where success is the goal at any cost, I think there are other considerations to be had.

5.0
Jul 12, 2016

Great Product, Better People

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hopper is innovating in a commoditized space. The product is user friendly and getting better every day. Users love it. The team is full of uniquely intelligent and capable people that happen to be a lot of fun as well. There's nothing cookie cutter about the crew. It's a small team though which means you'll have ownership and genuine opportunity for impact. Compensation and benefits are very competitive. Office atmosphere is casual and open. All together, it's a really great place to work.

Cons

There aren't any day-to-day cons honestly. It's a great place work. The hiring process is long which can be a challenge for a company in growth mode, but we all understand the need to curate the team. And it's a typical startup in that some ideas/projects will get cut, no matter how much you love them. It might sting a little if you've been working on it for a while, but conversion is king at the end of the day.

Viewing 10 - 12 of 433 Reviews

Glassdoor has 468 Hopper reviews submitted anonymously by Hopper employees. Read employee reviews and ratings on Glassdoor to decide if Hopper is right for you.