Hopper reviews

1. It's no longer able to sustain the results that it has promised its investors and on its way to being bought out. No longer a startup, but a growth company, and it needs to deliver it's growth numbers. 2. Upper management keeps to be constantly 'managed up' by the middle managers. It drains the middle managers, and ultimately us. Perhaps the upper managers try to prove themselves that they 'belong' to top apps? 3. Middle managers lack critical and analytical thinking - I've been there for a year and I'm still struggling to find evidence on analytical thinking around strategy - basic things like "Here are the three levers to growth", is still absent. Instead, currently it's "Let's do strategy X", without much transparency around why we forgo the alternatives. 4. They don't know who their users are - Yeah, ask them in the interview 'who are your users? Describe them to me? Individuals? Family?' They won't be able to answer, not even the Product Managers 5. They do very little tests - Ask them about AB tests, and how much they are doing that now. They are doing a few, but this is far behind what you would expect from a high growth company. There still isn't a practice around that. 6. Ostracized for debating / asking questions - I worked in a meeting between Engineering and Product, and my team got a lot of feedback about our work, which I thought was fair, and even excited. I later found that my team head went and complain to the other team about overly harsh and critical, and thereafter we didn't hear feedback from the other team - what a shame. 7. Politics and nepotism are rampant

If you’re in market management, bless your heart. Working for Neta, Susan and Luca, who have no experience in hotels or pitching to hotels and have no idea what it takes to be successful in market management, have inexplicably been thrust into the most important positions in that department. They are tone deaf to what tools and products we need to be successful, they talk down to you like we’re the inept ones for asking questions, spew whatever idiotic idea Fred has told them to implement and they’re all terrified to admit to him or anyone else that they don’t know what they’re doing. Luca in particular has made many of the women cry on calls. They roll out new features for the app without consulting with the people with travel experience, only to have the product get pushed back in their faces by hotels unwilling to adapt to it, which is so wasteful of time and resources. The communication between departments is terrible, we always find out things only by snooping on the various slack channels that exist. Otherwise, it’s at launch that we find out what is going on at other verticals.