Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 32 reviews)); "Great benefits (e.g." ((in 18 reviews)); "The pay is good and even higher than market average." ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "nice offices (Angel office London recently renovated)" ((in 8 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 18 reviews)); "Leadership is belittling." ((in 5 reviews)); "limited opportunities to grow." ((in 4 reviews)); "Sometimes long hours." ((in 4 reviews)); "You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

5.0

Nov 4, 2019

Great culture and amazing people

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Loved working here. Great work life balance

Cons

Not many opportunities to move around if you aren’t in the London office

Hotels.com Response

6y

We're so glad to hear you enjoy our work-life balance culture we have here! We try very hard to make sure our employees enjoy the work they do at Hotels.com, but also want to ensure that they feel they have much more time to enjoy the rest of what life offers. Thanks for your comment on the amount of jobs outside the London office - we take comments on Glassdoor seriously and use them to help us make sure we're making a great workplace for everyone.

1.0

Nov 1, 2019

Awful leader, decaying brand- DO NOT CONSIDER

Director

Recommend

CEO approval

Business Outlook

Pros

- nice offices (Angel office London recently renovated) - travel discounts

Cons

Where do I start? I can’t understand, for the life of me how 36% of the reviewers recommend Adam Jay. He is an incredibly sexist, uninspiring leader who has undone Johan’s great work in a matter of months. He’s created a very uninspiring boys club of a leadership, driving the company towards a cliff. Expect heavy churn!

Hotels.com Response

6y

Thanks for taking the time to write an Hcom review, we are sorry to hear your feedback, but rest assured Adam and all of the Hotels.com leadership are committed to gender balance and diversity at Hotels.com. We have made good progress against our diversity goals, but also recognise there is more work to be done to continue to build on the inclusive environment we all value here at Expedia Group. We encourage employees to share feedback, participate in inclusion training and to embrace our gender balanced goals while recruiting. Thank you again and best of luck in the future with your new role.

4.0

Oct 4, 2019

Super chilled

Ios software developer

Recommend

CEO approval

Business Outlook

Pros

The people at this company are very relaxed. The work life balance is perhaps the best in the world.

Cons

It can be tough to get things done, as the company does not work very fast, and is reluctant to prioritise adoption of cutting-edge technology.

Hotels.com Response

6y

Thank you for your review. We're proud that so many of our colleagues love our office environments and the benefits package we offer. We are committed to ensuring that our leadership communicate openly and regularly across the organisation and will take your feedback on board to help improve.

Viewing 43 - 45 of 185 Reviews

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Great culture and amazing people

Awful leader, decaying brand- DO NOT CONSIDER

Super chilled

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