Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 32 reviews)); "Great benefits (e.g." ((in 18 reviews)); "The pay is good and even higher than market average." ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "nice offices (Angel office London recently renovated)" ((in 8 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 18 reviews)); "Leadership is belittling." ((in 5 reviews)); "limited opportunities to grow." ((in 4 reviews)); "Sometimes long hours." ((in 4 reviews)); "You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

1.0

Jan 2, 2020

One of the worst work experience I ever had

Applications engineer ii

Recommend

CEO approval

Business Outlook

Pros

- nice offices - remote working - great benefits - great salary

Cons

Joining the wrong team may become 6 (or more) long months of pain since internal job change is not possible within the first 6 months of employment. Management fails to address complaints and escalating the issues doesn't help. They rather try to forcefully change your mind rather than addressing the underlying issue. Utter lack of confidentiality in the management layer, so you should be very careful who you talk to. Reaching out to HR for help is useless and counter-productive as I have learned on my skin in the past few months.

Hotels.com Response

Thank you for the feedback on your time working with us. We're sorry to hear about some of the experiences you mention, we have processes and policies in place to report concerns at both a Hotels.com brand and at the Expedia Group level. We always recommend that employees raise any issues with their manage or HR business partner.

5.0

Dec 19, 2019

Great company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- fun, smart people - great working environment - very interesting industry (travel)

Cons

- disconnected for headquarters in London

5.0

Nov 20, 2019

Great place to work overall

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance Learning opportunity Friendly environment

Cons

Not being in big offices can be a career blocker

Viewing 40 - 42 of 185 Reviews

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