Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 32 reviews)); "Great benefits (e.g." ((in 18 reviews)); "The pay is good and even higher than market average." ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "nice offices (Angel office London recently renovated)" ((in 8 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 18 reviews)); "Leadership is belittling." ((in 5 reviews)); "limited opportunities to grow." ((in 4 reviews)); "Sometimes long hours." ((in 4 reviews)); "You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

5.0

Jun 12, 2019

Great place to work

Customer operations manager

Recommend

CEO approval

Business Outlook

Pros

great company culture and benefits challenging but supportive environment

Cons

fast paced environment that can feel very pressurized

Hotels.com Response

Thanks so much for your review! It's great to hear you enjoyed our great culture and benefits package, it's something Hotels.com are very proud of!

5.0

May 27, 2019

Excellent tech culture, becoming top tier

Engineer

Recommend

CEO approval

Business Outlook

Pros

There are a host of learning opportunities, formal courses, informal, support for learning outside of the company if appropriate. We're encouraged to blog tech and there's a focus on making ourselves better known as a tech company. We've open sourced many many projects, I think over 100, and this is also encouraged as well as an inner source initiative. You are expected to deep dive into tech where necessary, and help out - the goal is to make it work, make it work well, take chances where that looks like it'll pay off. I think the attitude is nicely summed up by the target of having everyone in the company - everyone, not just tech people - learn the basics of machine learning so that we're well placed to apply that anywhere. My experience of the managers at all levels has been really positive and there is good support for career progression and leadership training. There is so much happening and so many opportunities, I am having a great time

Cons

Open plan office, lack of canteen and subsidized food, clear desk policy, hot desking (not enforced but annoying)

Hotels.com Response

Thanks so much for your review. We're very proud of the amount of learning opportunities available to everyone that works at Hotels.com and it's great to hear you are passionate about this too. Thank you for the feedback on the London office, we hope to continue to improve the office as it gets refurbished over the coming months.

5.0

May 8, 2019

Great culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Dynamic environment Great culture Opportunities to change jobs/functions within the company

Cons

Things can take time, especially when Product is involved

Hotels.com Response

Thanks for your review! We're really proud of our culture and internal opportunities so it's great to hear you have had an amazing experience too.

Viewing 49 - 51 of 185 Reviews

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