Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)
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Adam Jay

58% approve of CEO

55% positive business outlook

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

185 reviews
3.0
Dec 21, 2018

Not what it once was!

Recommend
CEO approval
Business Outlook

Pros

Great benefits, fun industry to work in, and lots of opportunities for travel

Cons

Management is mostly clueless. Lot of consultant types who have moved up quickly, but lack the experience needed for their roles. Culture of the company has shifted dramatically in the few years I’ve been around - not in a good way.

2.0
Dec 6, 2018

Company losing its identity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Majority of people are great and extremely intelligent Technology stack is advanced but not used to it's abilities Overall okay pay Perfect work/life balance Nice perks Great pension scheme

Cons

People get promoted on a basis that they are friends or good pals with a hiring manager Hotels.com recently lost its long lasting CEO Johan and replaced with Adam Jay who has a reputation to have his own 'boys club' so if you are interested in equal opportunity company your days may be counted New Expedia Group CEO Mark does not share a clear future plans on the platform for the next five years only buzzy words we are great and etc. More and more people resign....... Politics, politics..........

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Hotels.com Response
7y
Thanks for taking the time to provide feedback to us! It’s great to hear that you enjoyed the benefits and fantastic work-life balance when you worked here – we love that too! We also wanted to share some details on our goals when it comes to diversity and inclusion. At Expedia Group, we believe success comes from equality and opportunity for all. Gender balance in the tech industry is a challenge for a lot of companies and it’s why we continue to invest resources and focus across our org to improve gender representation and diversity in all its forms. We’re seeing some strong results, too. Currently, 52% of employees are women, 25% of the Board of Directors, and 35% of Senior Leadership, are women. We are committed to working harder at this, and we’re confident about the steps we are taking. We also encourage a feedback culture where employees are regularly asked for their views on key topics, and senior leaders like Adam always have an open door to discuss and understand important issues and to take action. We encourage individuals to raise any concerns to management or speak to their HR Business Partner.
4.0
Nov 14, 2018

Great place to work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture Fantastic work-life balance Opportunities to get involved outside of your day job Good work environment

Cons

Too many systems Lots of teams work in silos

Viewing 61 - 63 of 185 Reviews

Glassdoor has 207 Hotels.com reviews submitted anonymously by Hotels.com employees. Read employee reviews and ratings on Glassdoor to decide if Hotels.com is right for you.