Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 25 reviews)); "Great benefits (e.g." ((in 19 reviews)); "decent pay" ((in 12 reviews)); "Great work life balance" ((in 11 reviews)); "nice offices (Angel office London recently renovated)" ((in 9 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 20 reviews)); "Leadership is belittling." ((in 6 reviews)); "limited opportunities to grow." ((in 4 reviews)); "Sometimes long hours." ((in 4 reviews)); "You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

5.0

Oct 16, 2018

Great company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Mat leave is very competitive.

Cons

Politics like any large company.

Hotels.com Response

Thanks for the feedback. You're right, our maternity leave coverage is very competitive. Overall, our benefits package tend to be progressive - which is one of the many reasons I love working here!

2.0

Sep 27, 2018

Okay for graduates to mid-level developers, but nothing much for seniors.

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work life balance. It's a good place to gain experience for junior to mid-level developers, but there's no real place for senior developers. There are some talented people that are enjoyable to work with.

Cons

Management seem deaf to the concerns raised by their staff, and they appear very self-serving. Tech managers/team leads who are not from a development background are unsuitable for these roles. There is no senior tech leadership. Although there are some people who demonstrate leadership and innovative solutions these individuals are kept in their own pods, so there is little cross over of ideas throughout the company.

Hotels.com Response

Thanks so much for taking the time to review! We’re glad to hear you enjoyed the great work-life balance here, it’s something we pride ourselves on at Hotels.com. It’s a shame you felt like some team members were unsuitable in their roles but we aim to hire individuals from a variety of backgrounds based on their skills and attributes rather than a specific background. We encourage individuals to raise concerns to management or speak to their HR Business Partner.

4.0

Sep 27, 2018

Great Company, Shaky Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people, great working environment.

Cons

Management is short-sighted and risk adverse.

Viewing 64 - 66 of 185 Reviews

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Jobs at Hotels.com