Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 28 reviews)); "Good work life balance." ((in 16 reviews)); "Great benefits (e.g." ((in 16 reviews)); "The pay is good and even higher than market average." ((in 15 reviews)); "nice offices (Angel office London recently renovated)" ((in 9 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 19 reviews)); "Leadership is belittling." ((in 6 reviews)); "Sometimes long hours." ((in 4 reviews)); "I was told once by a manager that I wasn't passionate enough about my work because I spent 10" ((in 3 reviews)); "If you are not in London the career opportunities are less;" ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

What are the top reviewed Hotels.com locations?

Dallas , Springfield , Arlington , Michigan Center , McAllen , Rock Hill

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

1.0

Jul 5, 2018

Worst company for career progression

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Free breakfast sometimes Once a month free drinks Decent benefits

Cons

Direction less management Moving jobs to India and other locations and the way they do that is they frustrate people by one way or the other and once the person resigns his job is moved to Budapest or India. That is the reason only politicians make to the next level rest just work and leave in silence would recommend if you just want to have some easy time but if you are looking to make your career with them I'll advise caution. Most recently trouble makers i.e Managers/directors along with Interns have been tasked to do a PR for the company on glass doors and social Media so take their reviews with a kilo of salt.

2.0

May 23, 2017

Great people poor management

Product manager

Recommend

CEO approval

Business Outlook

Pros

Great office in angel , good facilities , pool table , cycle lockers etc. Right by the tube station. Chapel market and exmouth market nearby

Cons

People are nice and helpful, but management is weak. Very short term focussed and lives on PowerPoint. Management has a fascination for PowerPoint junkies and forgets people who can get things done

2.0

Sep 27, 2018

Okay for graduates to mid-level developers, but nothing much for seniors.

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work life balance. It's a good place to gain experience for junior to mid-level developers, but there's no real place for senior developers. There are some talented people that are enjoyable to work with.

Cons

Management seem deaf to the concerns raised by their staff, and they appear very self-serving. Tech managers/team leads who are not from a development background are unsuitable for these roles. There is no senior tech leadership. Although there are some people who demonstrate leadership and innovative solutions these individuals are kept in their own pods, so there is little cross over of ideas throughout the company.

Hotels.com Response

Thanks so much for taking the time to review! We’re glad to hear you enjoyed the great work-life balance here, it’s something we pride ourselves on at Hotels.com. It’s a shame you felt like some team members were unsuitable in their roles but we aim to hire individuals from a variety of backgrounds based on their skills and attributes rather than a specific background. We encourage individuals to raise concerns to management or speak to their HR Business Partner.

Viewing 82 - 84 of 185 Reviews

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