Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Most people are talented and nice" ((in 22 reviews)); "Great benefits (e.g." ((in 18 reviews)); "decent pay" ((in 13 reviews)); "Great work life balance" ((in 12 reviews)); "nice offices (Angel office London recently renovated)" ((in 10 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Leadership is belittling." ((in 6 reviews)); "Sometimes long hours." ((in 4 reviews)); "If you are not in London the career opportunities are less;" ((in 3 reviews)); "limited opportunities to grow." ((in 3 reviews)); "You had to follow a process, a speech like in a few paragraphs and if you missed a key part and your supervisor happens to monitor that call you were wrote up." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

What are the top reviewed Hotels.com locations?

Dallas , Springfield , Arlington , Michigan Center , McAllen , Rock Hill

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

4.0

Jul 3, 2016

Good place to work but no chances to grow

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Offices, flexibility, good perks, social events, nice people

Cons

limited opportunities to grow. Management all come from the same background and they tend to focus more on titles then on actual skills

5.0

Jun 21, 2016

Marketing Analyst

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company really respects its employees, and has number of great perks. There are in office happy hours, a number of appreciation gifts throughout the year, and a great feeling of camaraderie. It is a fast growing company in the tech industry, so there is great for change and innovation.

Cons

No a clear structure for advancement, leading to a lot of turnover within the organization. HR policies are often not clear upon hiring.

4.0

Apr 7, 2016

Let your employees help you adjust the company direction

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company kept us up to date on the direction management was taking us.

Cons

Management made changes to our work tasks without an understanding of our process fully which created more problems than they solved.

Hotels.com Response

10y

Thank you for your review. We encourage you to speak to your line manager or a member of the HR team if you ever feel that your role responsibilities are not clear.

Viewing 112 - 114 of 185 Reviews

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Jobs at Hotels.com