Does Hotels.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Hotels.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hotels.com. This rating has been stable over the past 12 months.

How satisfied are employees working at Hotels.com?

71% of Hotels.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hotels.com 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Hotels.com?

Senior Manager (7) , Senior Software Engineer (5) , Director (4) , Lodging Support Services Agent (3) , Product Manager (3) , Sales Agent (3) , Senior Analyst (3) , Senior SEM Specialist (3) , Software Developer (3) , Software Engineer (3) , Customer Service Representative (2) , HR Director (2) , Hotel Sales (2) , Inside Sales Agent (2) , Manager (2)

What are the pros of working at Hotels.com according to real employee reviews?

"Great people" ((in 29 reviews)); "Good pay if you hit commission each cycle and really good benefits." ((in 20 reviews)); "The pay is good and even higher than market average." ((in 14 reviews)); "Great work/life balance" ((in 11 reviews)); "nice offices (Angel office London recently renovated)" ((in 9 reviews))

What are the cons of working at Hotels.com according to real employee reviews?

"Bullish management that never gives promotions or pay rises, despite you meet your objectives" ((in 19 reviews)); "Leadership is belittling." ((in 5 reviews)); "Sometimes long hours." ((in 4 reviews)); "I was told once by a manager that I wasn't passionate enough about my work because I spent 10" ((in 3 reviews)); "limited opportunities to grow." ((in 3 reviews))

What are employees saying about Hotels.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hotels.com layoffs and their outlook for job security at Hotels.com in 2026.

What are the top reviewed Hotels.com locations?

Dallas , Springfield , Arlington , Michigan Center , McAllen , Rock Hill

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Hotels.com

Part of Expedia Group

Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)

Adam Jay

58% approve of CEO

55% positive business outlook

Ratings by category

3.9

Culture & values

3.9

Work/Life balance

3.8

Diversity & inclusion

3.8

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

185 reviews

3.0

Mar 29, 2016

Big company with all the benefits and downsides of it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

One of the leaders of the sector, full of bright and talented people, international exposure, number driven analytical company

Cons

Lots of meetings and unproductive conference calls, hard to implement anything, leaders with low ability to manage people, not clear strategy

2.0

Feb 18, 2016

Great place if you work for the right team

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun environment, with good perks and decent hours.

Cons

Ego intensive culture. Every team is different and if you're fortunate, you work for someone who respects what you do and the talent you bring to the team. Unfortunately, there are too many managers who treat their team members like commodities and have no qualms about taking all the credit.

4.0

Feb 11, 2016

Customer Service Specialist Trilingual

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is a very rewarding company to work if you do exactly what they want you to.

Cons

Do not tell any truth to any boss that make him or her to be upset with you because if you leave the company in a good term and after a while wants to return this person will not let you in even thou you pass in all the interviews, hr tells you everything is OK, you will never get the job

Viewing 115 - 117 of 185 Reviews

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Jobs at Hotels.com