Hotels.com reviews

3.8

71% would recommend to a friend

(185 total reviews)
avatar

Adam Jay

58% approve of CEO

55% positive business outlook

Hotels.com has an employee rating of 3.8 out of 5 stars, based on 185 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hotels.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

185 reviews
3.0
Jan 4, 2018

Great company, disorganized management, unrealistic expectations

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Health benefits, catered lunch every Wednesday in Dallas, free coffee, soda, juice, tea, break room had ping pong, fooseball, xbox. Company is at the forefront of the travel industry, it's doing great things. Work hard, play hard.

Cons

Management constantly changes their mind and are micro managers, making it hard to get anything done. 10 different people want buy in on every project making it impossible to please everybody which delays timelines and you don't end up owning the project yourself. There is no HR in the Dallas office, it's in London, so if you have an issue it's not a high priority because they are not there to visually witness something. If you have managers in London and you work in Dallas, you will be forgotten about and it's harder to promote quickly because they don't see you working your tail off every day, they only see end results because they're so far removed. More corporate positions are in London than Dallas, so very difficult to rise up the ranks in Dallas.

5.0
Sep 14, 2016

The Obvious Choice

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hotels.com is an established (25+ years) company that is still growing every year. As a "dotcom" company, the work environment is more relaxed, and the company favors innovation and a "fail fast" attitude. Strategies are always changing, and there is always new, exciting work to keep things interesting. As a global travel company, employees have diverse background, so your teammates with have many experiences and perspectives to share. Team sizes are small enough that individuals have a significant, measureable impact on the company. Overall, going to work is enjoyable and employees, from top management to junior level, are friendly and fun to work with; obviously.

Cons

Hotels.com is not the most competitive company in terms of compensation and benefits, but they are from the worse as well. The Dallas metro area is a standard suburban sprawl, which may be considered non-ideal to some, though the drivability and low cost of living make up for that.

2.0
Feb 18, 2016

Great place if you work for the right team

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun environment, with good perks and decent hours.

Cons

Ego intensive culture. Every team is different and if you're fortunate, you work for someone who respects what you do and the talent you bring to the team. Unfortunately, there are too many managers who treat their team members like commodities and have no qualms about taking all the credit.

Viewing 10 - 12 of 185 Reviews

Glassdoor has 207 Hotels.com reviews submitted anonymously by Hotels.com employees. Read employee reviews and ratings on Glassdoor to decide if Hotels.com is right for you.